The B2B Customer Experience is challenging and complex to support, with customers and customer support teams performing millions of searches across thousands of items, seeking product information, ‘how-to’ and knowledge insight.

AI and Large Language Models (LLM’s) offer new opportunities to transform the B2B customer journey and information discovery experience and deliver real business results, but what should organisations consider before starting?

It’s no longer OK for B2B digital experiences to lag behind those of B2C retail.  Enabling personalised, relevant search and information discovery is critical to transforming the customer experience and accelerating productivity for customer support teams – and the game has changed with the advent of AI and Large Language Models (LLM’s) for search.

Join Lucidworks, leaders in global B2B search and discovery in a premier gathering of Technology, Customer Experience and Digital Transformation professionals to network and discuss the pragmatic implementation, opportunities and risks of AI for delivery of B2B customer experiences.

Discussion topics:

• How AI is a game changer for enhancing the customer experience.
• Strategies for identifying value & opportunities for AI
• Practical considerations for implementing AI; setting guardrails and user permissions and ensuring AI is working for and not against you.
• How to tailor the AI experience for different user groups

Speaker:

Frazer LaChance, Account Director, Lucidworks