Bloomreach: Smarter Engagement for Digital Leaders

Date:

24 June 2026

Time:

8:30

GMT

Location:

Duck & Waffle, 110 Bishopsgate London, EC2N 4AY

Bloomreach: Smarter Engagement for Digital Leaders

Summary

Your customers expect personalised experiences. Your teams need smarter tools. Your business demands growth. This briefing is about delivering all three.

Join Chief Digital Officers and senior digital leaders from leading B2C brands for an exclusive, invitation-only breakfast roundtable exploring how agentic AI and marketing automation are transforming customer engagement — and what it means for your organisation right now.

Driving personalisation at scale. Siloed data and disconnected tech stacks don’t have to mean generic customer experiences. Discover how leading B2C brands use Bloomreach to unify customer data and deliver hyper-personalised, omnichannel journeys — at speed and scale.
Engagement that converts and retains. From acquisition to loyalty, learn how to proactively engage customers at every stage of their lifecycle — with the right message, in the right moment, across every channel.
AI-powered automation that frees your teams. See how Bloomreach’s agentic AI lifts campaign performance, reduces manual overhead, and gives your teams the bandwidth to focus on strategy and innovation.

Agenda

Tuesday, 20th September, 2016
8.30 - 9:30	Morning registration & breakfast discussion groups Attendees will have the opportunity to discuss the key themes of the event over the course of breakfast at designated tables
9:30 - 10:40	Interactive session: Disaster recovery and business continuity exercise: Avoiding the newsroom The audience will be broken down into smaller working groups and then be presented with an attack scenario. The team members will have the opportunity to discuss how this will effect their own organisation and compare their differing response strategies. The scenario will continue to evolve and update as the session runs and will continue to look at the appropriateness of contingency plans, PR response of the company and disruption the scenario would cause. Brian Brackenborough, CISO, Channel 4 Barry J Coatesworth, Group CISO, JLT Group Mark Moran, Head of Business Continuity & Crisis Management, BBC
10:40 - 11:00	Coffee break & networking
11:00 - 11:25	Workshop 5: Leveraging DNS to block threats before they get into your enterprise Hosted by Paolo Passeri, Consulting Systems Engineer	11:00 - 13:05	One-to-One meetings Intelligently matched one-to-one meetings: Vulnerability Management Security Awareness Data Governance & DLP Threat Intelligence PUM & Authentication IT Forensics Third Party Risk Management GRC Malware protection Identity & Access Management
11:25 - 11:50	One-to-One Networking
11:50 - 12:15	Workshop 6: Emerging Infosec Risks, Threats and Trends Hosted by Chris Yule, Senior Principal Consultant, Security Strategy
12:15 - 13:05	One-to-One Networking
13:05 - 14:00	Networking Lunch
	Security Strategy		Data, Risk & Governance
14:00 - 14.35	Building resilience into Information Security With limited resources and an ever growing number of threats - What should be prioritised? How should the budget be spread? Using agile methods to increase defence capabilities Ante Gulam, Global CISO, MetaPack Group	14:00 - 14:35	Security architecture: retaining control as infrastructure diverges Implementing controls across all systems and platforms that secure critical assets Controlling privileged access management Managing legacy and cloud access rights Aligning controls and system design Julian Osborne, CISO, Volkswagen Group
14:35 - 15:10	Building a security focussed organisation that is hungry to learn Generating demand and desire for education and awareness activities Creating security awareness advocates at all levels of the organisation Driving continuous improvement Thom Langford, CISO, Publicis Groupe
15.10 - 15.45	Security and the user experience - mitigating danger and supporting operators How can information security mitigate the dangers of digital transformation? Balancing operational efficiency, company security and corporate reputation Ensuring the right systems are in place to support the chosen balance Simon Salmon, Head of IT Nottingham Security Council
15.45 - 16.00	Closing remarks from the Chairman
16.00	End of the event

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Bloomreach: Smarter Engagement for Digital Leaders

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