As online shopping becomes ubiquitous, customers seek elevated shopping experiences that provide value including fulfillment options, promises for delivery, and flexible returns. In order to provide these superior shopping experiences and capture customer loyalty, retailers must have real-time visibility into inventory. Furthermore, retailers must drive store competitiveness by empowering employees with options to offer superior customer service.

Whether you are selling B2B or B2C, the next generation of commerce must leverage intelligence and automation to monitor, predict, and prescribe actions for balancing inventory optimization with fulfillment profitability; superior customer satisfaction with expectations of order promises; and online shopping success with store competitiveness.

Discussion topics include:

• How is your organization balancing the need for rapid delivery with the need to maintain accurate inventory levels? What data and tools do you rely on for this?
• Is Promising accurate delivery date at Product List and Details important to you? How are you exceeding customer expectations throughout the shopping journey to increase conversion rates?
• Modern-day customers expect elevated experiences from retailers. What matters most to your customers and how are you exceeding their expectations?
• How are you balancing the demands of e-commerce with the need to maintain a strong physical retail presence, and what strategies have you implemented to ensure the success of both?
• How are you able to balance the pressures of reducing fulfilment cost while delighting the customers with omni channel shopping experience?

Speaker:

Shishir Saha, Senior Product Manager – Sterling OMS at IBM